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The Customer Hub is the unified customer support hub which allows customers to see their entire purchase history download their invoices, change their credit cards, and even self-cancel their own subscriptions.
Reduce Tickets to Customer Support
Eliminate those layup support requests which are taking up the support queue. With 's Customer Hub, your customers have access to all the info they need regarding their purchase, without you or your team having to do anything. Don't waste time waiting for long lines. There is no more confusion over what they have bought.
Customers can visit your Customer Hub using the link inside of their order receipts or subscription charges reminders and much more. Customer Hub uses a "magic hyperlink" login method. This means that there aren't any passwords to keep track of! Customer Hub emails your customer an encrypted link, so they never get locked out.
Did we say that Customer Hub functions seamlessly across mobile devices? Your customers can get the assistance they require regardless of the device they're making use of. Which is critically important, as our statistics show that just over 60% of Customer Hub visitors are logging in from a mobile device.
What's new with Customer Hub?
In the course of this update, we have introduced the Payment History tab in your Customer Hub. Customers will be able to see each and every order, charge, and refund all in one location.
Customers can view the information of their purchase by clicking on the line item in the payment History table. They will be able to see a full-loaded invoice detailing every aspect of their purchase. Instantly see what items were purchased, what charges for shipping or taxes were incurred as well as the credit card used, and additional.
Provide 'Self-Help' to Customers Assistance
With the Customer Hub, your customers even are equipped with the tools to control their subscriptions. Allow your customers to effortlessly update their credit cards in their account, check when their next bill will be due, and even cancel their subscription without assistance from a customer support team.
If your clients can control the subscriptions they want to manage, you get more satisfied customers as well as hours of your time returned every week.
If someone needs more attention In the event that anyone needs attention Contact Us tab directs them to your contact information, your social media profiles and your support site. We're making customer service painless.
Now Available On Grow Plans
The Customer Hub feature has previously been available on our Scale plan. With today's new updates, this support-boosting feature is now accessible for Grow and Scale accounts as well. The Customer Hub is live within all Grow as well as Scale accounts.
This means that you have the tools you need to thrill customers, simplify the repetitive tasks of support and provide your customers with the necessary tools to receive billing support.
If you'd like to, you can turn Customer Hub off using a single Click inside your Marketplace Settings.
For Customer Hub to work to benefit your customers, go over to .com to sign up today for a free trial! Explore how the right features will supercharge your ecommerce.
The new Customer Hub is the ideal solution to serve your customers while reducing your work load at the same time. You can then invest the earlier time in creating innovative products, increasing your customer base, and enthralling your customers.
Start a trial of one of our Grow and Scale plan and use the Customer Hub today!