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A refund policy is the set of guidelines you use to inform your customers on how to receive their money back the return of a purchased item at your shop. A standard policy for small businesses may include details such as the timeframes for refunds, how they are dealt with, and the steps customers need to do or provide to get their funds.

Refund policies are important because they assist your customers in making purchase decisions, and also build confidence and trust in the business. Learn more about the importance of refund and return policy and view an example of a refund policy template.

 Note: Our refund policy example is just an initial step it is not designed to serve as a return or refund policy template or legal advice.