In the current competitive environment retention of customers as well as reducing churn are essential for the long-term viability. With businesses with solid customer education programs achieving an average 7.6 percent growth in revenues, this is one of the most effective methods to see significant improvement in customer satisfaction retention and business growth.

  Skip ahead:  

•    Why education of customers is crucial to business success
•    Plus: Ensuring success in customer education
•    Advantages and Success Stories
•      Chargebee
•      Hootsuite
•      PayShepherd
•      Flashpoint
•    Getting started with Plus

Why education of customers is crucial to business success

The education of your customers can help to maximize the benefits of your product, reducing the amount of frustration they experience and helping them stay engaged over length of. It not only increases retention, but also makes the customers into advocates who promote your company's brand. Highly educated customers can navigate and leverage your product without assistance, decreasing their dependence on support, and freeing the customer success team to concentrate on complicated, valuable interactions.

A strong customer education program can also accelerate the process of converting customers to value. Once customers can quickly master how to use your product and achieve their goals They are likely to use your product and to explore further capabilities. This creates a cycle of greater engagement and loyalty which will help increase the value of customer lifetime (CLV) and the overall growth of revenue.

Additionally, education for customers allows your team to track the effect of education by analyzing metrics like courses' completion rates, feedback from customers feedback, and engagement analytics. These data help you refine the educational plan and show its worth to the stakeholders involved by proving that investing in education for customers yields measurable returns.

Plus: Ensuring success in customer education

Plus has been designed to help companies create impactful and scalable customer education programs that support expansion and retention. With a broad set of software for creating courses as well as engagement and analytics, Plus empowers your team to provide effective instruction that addresses your clients' needs at every stage on their path.

Advantages And Success Stories

Global expansion success: How Chargebee leveraged Plus for worldwide growth

They created Subscription Academy with Plus and created a full online learning platform that offers experts-led masterclasses, classes, and certificates. The platform's user-friendly layout and powerful analytics have allowed Chargebee to constantly improve their education experience and expand the offerings of their customers without limiting them.

" Plus is a powerful platform that offers scalability, enabling organizations to increase their offerings of courses and students numbers without limitation."

  -" Guy Marion, Chief Marketing Officer at Chargebee.

Results:

• More than 5,400 students were trained in more than 20 countries, which led to improved customer service and a decrease in the rate of churn.
• Over 800 students showcased their certifications, boosting community engagement and strengthening Chargebee's global brand presence.

Boosting customer loyalty: Hootsuite's success with Plus

Hootsuite utilized Plus to develop Hootsuite Academy and to offer a range of scalable video courses and certifications available to both customers and the general people. Hootsuite Academy covered topics like social media marketing, social selling and social media advertising, elevating user understanding and participation.

"Hootsuite Academy is one of the most powerful tools we have for reducing churn and increasing retention."

  -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

• Over 450,000 students have been trained and 72,000 certifications granted, creating an enormous base of knowledgeable, loyal customers.
• Significantly reduced churn as customers felt more confident and engaged, leading to improved retention as well as more effective support.

Streamlining customer onboarding: The PayShepherd's story with Plus

PayShepherd improves relationships with contractors and offers project-specific insights to business asset owners. However, they faced significant difficulties in integrating new users.

The procedure was lengthy that required meetings with one person in order to help users navigate each element of the software. This approach was inefficient and a waste of resources and became a roadblock for growth of the company.

PayShepherd has implemented Plus to solve these problems and created a self-guided online training program. The platform let users be able to learn about the program at their own pace, freeing up the company's resources while ensuring consistent instruction across their ever-growing customer base.

"We were extremely successful in our launch. We were utilizing Plus within four weeks. It had returned back to our team in just three months."

--  Jenn Hunter, Co-FounderPayShepherd

  Results:  

• A 75% decrease on the time to board, a saving of 350 hours in three months.
• Positive feedback from users who appreciated the platform's support for different learning styles, such as videos and downloads.

PayShepherd utilized Plus to optimize its resources and allow their staff to retain its human touch while scaling to serve greater numbers of users efficiently.

The expansion of customer education in order to make users more effective: Flashpoint's transformation with Plus

Plus provided the ideal platform for Flashpoint to move into an online, self-guided learning model. The change allowed the business to create an online academy that allowed students to take their learning at their own pace as well as provide high-quality, consistent instruction across all areas.

        "Using Plus has allowed us to use our customer education on a large scale. To date, we have taught over 3,000 people about our products and services. Without In addition the product, we would need immense amounts of money for us to teach our customers."    

-- Grace Tilmont, Director of Education Services at Flashpoint

Results:

• 3000+ customers trained in their products and services significantly cutting down on the amount of amount of resources required for large-scale training.
• Enhanced customer onboarding and interaction, allowing users to build confidence and boost product effectiveness.

The ability to adapt Plus enabled Flashpoint to include multimedia content, create tailored pathways for learning, and offer regular updates that reflect the ever-evolving features of the platform. The scalable model not only improved the customer learning experience but also placed Flashpoint as an industry leader in proactive, customer-focused training.

Getting started using Plus

If your goal is to streamline the onboarding process, decreasing support requirements and maximizing product acceptance Plus provides your staff with intuitive tools, advanced analysis, and flawless scalability. Create courses efficiently and quickly while tracking your educational impact immediately.

Expand Your Business With the Internet. Learning

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Download your free copy today and discover the strategies that are effective!

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