The best way to increase diversity, equity, and inclusivity in the workplace |

Sep 13, 2022

In the wake of employees' increasing social, emotional, and environmental demands have grown more evident, employers have realized they have to take action to help their employees -otherwise, they risk losing them. That means more involvement as well as investments in diversity equity, as well as inclusion (DEI) programmes within the workplace.

Though this change is promising but it's also the subject of a lot of confusion. We spoke to DEI experts and thought-leaders to clarify what true DEI is, what it means, the tenets of establishing a solid DEI strategy, and tips on making it profitable.

Diving into DEI How to learn

What exactly is diversification, equity and inclusion in the workplace?

One of the most costly mistakes I've seen companies make in my 15 years working in DEI has been treating diversity as a box-checking exercise. Businesses will only focus only on the statistics -- for instance, how much of their employees that are Black, Indigenous, and people of color (BIPOC) or the amount they've donated to a cause -- and miss all important, subtle specifics that directlyimpact their employees.

Because DEI is much larger than it is.

True DEI does not just mean making sure you've checked boxes when hiring practices. I find it always beneficial to begin by breaking equity, diversity and inclusion down in order to understand what each of those terms mean.

Diversity Diversity refers to the fact that people come from a wide range of experiences, backgrounds and experiences. This could include gender, race, age and ethnicity, sexual orientation and educational or socioeconomic backgrounds. Every employee has their own distinct background, with a variety of identities and experiences who make the person they are.
Equity Equity refers to the process to ensure that all employees enjoy equal access to an opportunity regardless of the unique situation. Each person is operating in the context of their individual the world: some take care of their parents or children, certain people have disabilities; others don't have access to running water or affordable healthcare. Making a workplace equitable means that every employee regardless of their individual situation, start off on an even playing field.
Inclusion Inclusion, in a workplace setting, means understanding that all employees come from different backgrounds and perspectives but still allowing them all to have seats at the table.

Integrating DEI into your workplace requires you to actively advocate for equity, diversity, and inclusion in every part of your company. It's about learning how to analyze every step in every department with a DEI perspective -- from the partnerships you choose to help to the way you promote your employees outside of your office.

DEI is all about what we can observe and, equally important is the things we cannot see be able to see: how well-supported employees feel, whether they feel like they have a sense of belonging within the workplace and whether employees feel that they are able to communicate freely with their supervisors.

The impact on equity, diversity and inclusion

It's hard to overstate the effects of equity, diversity and inclusion for both your business and the employees you employ.

Of course, it seems clear why diversity, equity and inclusion matter to the employees. They want to feel comfortable at work. They want to see people who look like them, have the ability to fail with no fear, speak up safely and know that they aren't required to hide aspects of their personalities at work.

For a long time I was unable to imagine the path to becoming an executive because I was a Black and single mother of three. When I started my career, I was convinced that I needed to have the perfect response to any question, and ensure that my hair wasn't in its natural state for me to be successful. It wasn't until I made the decision to join organizations which matched me with in my current situation that I realized that all my beliefs that didn't belong to me weren't really my strengths. It's been a while since I've heard others share similar experiences.

The data supports these stories regarding how a strong DEI environment affects employees. According to studies conducted by BetterUp, employees who have a positive feeling of belonging to the workplace show, on average:

  • The increase is 56 percent. work performance
  • A 50 percent reduction in the chance of loss
  • A 75 percent decrease in the number of employees who use sick days
  • Employer Net Promotion Scores (eNPS) which are higher by 167%

This is a clear benefit for employees. However, they're invaluably beneficial to the firms that are a fan of DEI. On top of the myriad advantages of an active workforce, less unemployment, better job performance and a decrease in absenteeism firms with more diversity are more likely to experience higher than average profitability, an greater rate of return on investment as well as a greater percentage of revenue from innovation.

They are results that come not just by ticking boxes however, they are the result of putting forth the work to ensure that employees feel psychologically safe. When employees feel they can take risks and still feel supported or that they can safely go to their managers with any concerns or concerns, the company reaps the advantages.

Employers get to hear their teams' best ideas, most imaginative and innovative ideas, and the type of critical feedback that can truly improve an organization.

How to build an equitable, diverse and an inclusive work environment

If you're eager to flesh your own DEI strategy that is more than the simple act of ticking boxes, let us detail the steps you'll have to follow to start making sense of and implementing your goals.

Be aware of the place you're at

One of the first things you'll want to get is an understanding of what DEI actually looks like for the company you work for. It can be an intimidating stage if you've not started the DEI journey yet, since it can be daunting to identify where your weaknesses are. However, this is crucial -- because without collecting the fundamental data, it's impossible to monitor the changes you've made in time.

An excellent method to begin is by launching your own engagement surveys and collecting self-identified diversity data regarding your employees currently employed.

Be aware that the data you collect tells a story -- not only about your DEI efforts, but rather about what's going on and more broadly. In other words, it's impossible to evaluate employee engagement in 2019 and employee engagement for 2020 without mentioning the impact of the pandemic. By that same measure, keep in mind the context of events that are happening both locally and internationally each year in order to understand the influences on employees' lives.

Join a listening tour

While a survey can help you get a wonderful beginning picture of employee engagement at your organization but don't simply stop there. Surveys can provide a wealth of information. However, when you don't speak to employees directly, you'll lose critical insights and feedback.

I usually suggest approaching this through coordinating sessions directly with CEO. Often, employees' opinions aren't passed on to management, because they trickle up through managerial chains. This is an opportunity for the CEO to engage in direct conversations with a particular group and really hear their comments, concerns, and opinions.

We begin by inviting people to voluntarily join groups that are based on diverse dimensions (such as BIPOC as well as LGBTQIA organizations). There's never a cap to the number of members who can join the group, since we want everyone to be heard. I talk to each group first and let members know that at the meeting there will be a an opportunity for the CEO to pose questions, and then a period of time for input and suggestions from the group.

After that, I instruct the CEO on the types of questions to ask employees in order to garner useful feedback. The CEO will always craft their own questions too, obviously, but I also suggest they ask questions like:

  • "What are some actions that you believe will benefit this business?"
  • "What are some of the things you believe would benefit me as a leader?"
  • "What do you believe will further our company goals?"
  • "Here are the top targets I'm working on. Now, in your position, consider what you believe could harm or benefit this goal?"

Prioritize needs

Conducting an audio tour or the launch of an engagement survey will typically uncover dozens of DEI aspects for an organization to potentially work on. This is completely normalin the end in the realm of DEI work it is many methods that an organisation can continue to improve the employee satisfaction.

However, the reality is that most companies have limited time and budgets to carry out DEI initiatives. According to research carried out from 2022 Culture Amp, only 34 percent of Human Resources and DEI practitioners think they have the resources to support their DEI initiatives.

It is obvious that prioritizing tasks is essential. However, how do you determine what tasks you should first tackle?

Start by sorting through every piece of data as well as feedback and information you've collected through the listen-in tour, an engagement surveys, and data collection. I generally find that I can group these insights into three general areas:

  • Projects or tasks which we could have implemented (but aren't)
  • The current needs
  • Long-term goals

After having categorized your insights then go over and evaluate the risk factors for each. What are the current risks that put your company in danger in a legal sense? Anything that could put the company or its employees at risk should become your highest priority.

Then, you can take a look at projects that could be easy to implement or may be the most pressing. Be realistic about what can be handled each quarter, then plot the plan of action on a roadmap.

Keep in mind that DEI work is iterative. The company's DEI requirements will always be changing, which is fine -- leave some wiggle in your plans Be prepared and be open to the possibility of having your needs for the future change.

Engage leaders and managers in DEI Training

As per James K. Harter, Gallup's chief scientist in work-related management, managers are responsible for at the very least 75 per cent of the factors that cause employees to leave. However, only 41 percent of managers have attended training or education focused on DEI.

It is a good thing that explicit training can help with these problems, assisting managers to apply an DEI perspective to all they do , from interviewing to onboarding to arranging effective one-on one meetings.

Example of a live streaming training for DEI program initiaitves

It's not enough to just focus on managers when it comes to training neither. Leaders of companies may not get as much one-on-one time with their teams, but a true dedication to DEI should begin from the high levels. Leaders need to be involved in DEI more than just publishing statements on the website. Training through online video, face-to-face or hybrid group sessions can help them ensure they bring an DEI lens to every decision they take.

You can measure your achievement -- then share it

When you are tackling initiatives in your plan make sure you monitor and measure the results of each. For instance, if your aim is to achieve more BIPOC employees in leadership roles Keep an eye on your work as well as your accomplishments. You should consider identifying and measuring the followingaspects:

  • How much have you increased the number of BIPOC candidates that are in your pipeline?
  • Which ways did you diversify the job boards you advertise How have you diversified the job boards that you advertise
  • Which BIPOC employees have you promoted into senior roles?

Once you've documented the progress the company has made, share that story to the entire company through a town hall or asynchronous video update. Employees can see that you're actually actioning their comments during the listening tour as well as highlighting the improvements that you've achieved.

6 ways to encourage equity, diversity, and inclusivity at work

There are many ways to boost DEI in the workplace as well as every company's journey is unique. But, there are few tips you can use in order to find opportunities to improve your DEI.

1. Lean in to difficult moments

Another example of this can be observed by the hiring freezes that numerous companies are experiencing. A hiring freeze can be challenging to manage, however it can also provide the time and space needed to review what your recruitment and hiring practices are and sound like. Lean into this moment to think about:

  • What can we do to increase the diversity of our Careers page and our panel of interviewers?
  • How do we make sure that our candidates from all walks of life can envision ourselves in our organization ahead of their first day?
  • How can we ensure the interviewing process -- whether remote or in person -- is inclusive of people with disabilities?

Each time you're faced with a problem it's possible to grow.

2. Don't focus solely on outcomes

While you think about your DEI initiatives, it can be easy to set goals that are solely focused on outputs. Don't forget that inputs can also be an effective driver of transformation.

In the case of output, for instance, your goals could be to improve diversity among employees to one percentage. This is an crucial goal that you must set -- but it'll be affected by a variety of less important actions you can take for example:

  • In the event that you are unable to fill your hiring pipeline with at minimum 50 percent minority candidates
  • Assuring that 75 percent of jobs boards that you list to are geared towards minorities.
  • Revisiting your benefits plan in order to ensure transgender women and female employees are properly protected

Utilize this degree of focus when you create your DEI plan, and you'll discover a myriad of positive improvements that are implemented across your organization.

3. Design spaces that foster connections

We've set up Employee Community Groups (ECGs) to promote the feeling of belonging among employees. Hundreds of employees are part of six ECGs and every group is given an annual plan, mission statement, and executive sponsorship in order to host workshops and organize occasions.

ECGs and other ECGs and similar groups (whether they're held on Slack or in person as well as on video calls) can create psychologically safe spaces for employees to connect and de-stress. And as we've seen this is crucial to the mental health as well as the happiness and overall wellbeing of your teams.

4. React to social justice events

Businesses today are more global, which means that , at any given moment -- there will be people who are affected by global problems. This could be the conflict in Ukraine as well as the loss of abortion rights or a devastating earthquake in Haiti, leadership needs to be responsive to the events that matter to their employees.

Every social justice issue is going to require a formal announcement from your CEO, obviously. They can have a huge impact however, when we consider about how to respond in these situations it is primarily about looking out for your affected employees. You can ask yourself:

  • How do you respond when an employee has an untimely death in their family?
  • What do you do for employees when they lose access to certain rights?
  • What can you do to create an environment and provide support to people who have experienced a trauma within their community?
  • What are your ways of acknowledging the experiences of your employees?

When you address social justice moments with support and compassion, your employees will notice that you see them and are there for them. If that moment goes unnoticed? Employees leave.

5. Don't ignore smaller opportunities for change

If you are executing the DEI strategy, it can be really easy to focus solely on your goals. But, truly embracing DEI means seeing every decisions from an DEI lens. If you can do this then you will begin looking for smaller, low-cost methods to increase DEI at your company.

At a particular point , we've started to take a closer look at our partnership. We don't have to pay anything to partner with an organization for the purpose of making an impact. So how can we expand that program? How can we better use it to aid more Black-owned businesses or folks improving their conditions in prison system?

The majority of companies are so busy watching their North Star that they miss opportunities like those. Be aware of the lesser possibilities.

6. Do not forget to mention the product you are selling

When you're done with your day, your employees are hard at creating a new product or service to clients. Make sure you're including DEI within your marketing. Is your marketing inclusive? Are you supporting diverse needs? Are your options taking everyone's requirements into consideration, or are they accidentally exclusionary?

These are massive components that will determine the overall success of your business, so make sure that they're part of your strategy.

Take the first step in your DEI journey