YouTube icon
The Customer Hub serves as your one-stop customer service hub that allows customers to see their entire purchase history Download invoices, make changes to their credit cards, and even self-cancel their own subscriptions.
Reduce Customer Support Tickets
Eliminate those layup support requests that are piling up on the queue of support. The Customer Hub lets your customers have access to every detail they require about their purchase and without you or your staff needing to move a single finger. There's no more waiting around for hours. Be sure to know what they have bought.
Customers can access your Customer Hub by clicking the link on their receipts for orders or subscription charge reminders, and more. Customer Hub is an "magic hyperlink" login system. That means that there's no passwords to keep track of! Customer Hub sends your client an encrypted link, so they don't get locked out.
And did we say that Customer Hub is available perfectly on mobile devices? Customers are able to access the assistance they need, no matter what device they're on. This is crucial, as our statistics show that less than 60 percent of visitors to the Customer Hub log in using a mobile device.
What's new with Customer Hub?
In the course of this update, we've added the Payment History section within the Customer Hub. It is where users will be able to see each and every purchase, transaction, or refund at one place.
Customers can look up the information of their order simply by clicking each line item in the table of payment history. They will be able to review a fully loaded invoice, breaking down every aspect of their purchase. You can instantly see the items bought, what tax or shipping charges were charged and which credit card was used and much more.
Self-Help for customers who need help
Through the Customer Hub, your customers will also be equipped with access to the tools needed to manage their own subscriptions. Let your customers quickly update their credit card on file, see when they'll next be charged and then stop the subscription entirely with no assistance from an assistance group for customers.
If your customers are able to manage their subscriptions on their own, you will receive happier customers, and you will see many hours of your time returning each week.
If anyone does need extra attention , if they need it The Contact Us tab directs them to your email address, profile on social media or your customer support site. We're making customer service painless.
is available now via Grow Plans
Customer Hub has previously only was available for our Scale plan. In today's updates, this feature for helping boost is now accessible for Grow as well. Customer Hub is now live inside of all Grow as well as Scale accounts.
This means that you've got the equipment you need to impress your customers. simplify your support routines in addition to providing your customer base the resources it requires to get help with billing.
If you've ever wanted to change this setting, you may turn off the Customer Hub off by one Click inside the Marketplace Settings.
If you're looking to make Customer Hub work to benefit your customers, go over to .com right now to begin the free trial! Learn how these features will supercharge your ecommerce.
The brand modern Customer Hub is an ideal solution for serving your customers while reducing your workload simultaneously. You can then spend the time prior to that in creating innovative products, increasing your audience, and delighting your clients.
You can get the free trial of our Grow or Scale plans today to access the Customer Hub right now!
Article was first seen on here