YouTube icon
This is the one-stop customer support hub where your customers can see their entire purchase history and download their invoices. You can also edit their credit card information, and cancel their subscriptions on their own.
Reduce Support Tickets for Customers
Eliminate those support layup requests which are taking up the support queue. With the Customer Hub, your customers have access to all the details required regarding their purchase, with no needing to move even a single finger. You don't have to sit around for several hours. No more confusion over what they have purchased.
Customers can access your Customer Hub by clicking the hyperlink on their receipts for orders or subscription reminders, and more. Customer Hub is an "magic link" log-in system. Which means there are no passwords to remember! Customer Hub sends your customers an email with a safe, secure URL to make sure they don't lose their passwords.
Do we not mention the fact that Customer Hub can be used in a seamless manner on smartphones? Your customers will receive all the support they require, regardless of the device they're making use of. It's crucial because our statistics show that just over 60 percent of customers that visit Customer Hub are logging in from mobile devices.
What's new in Customer Hub?
In the latest version that we've released, we've included the payment History section within the Customer Hub. It is where users can view each and every transaction, purchase, charge and refund together in one location.
Customers can see the details of their order simply by clicking the line item in the payment History table. Customers will have the ability view an invoice that is fully loaded, which includes every detail of their order. Find out what items were bought, the amount of tax or shipping charges were charged and what credit card was used, and much more.
Offer 'Self-Help' Customer Assistance
With our Customer Hub, your customers also are equipped with the tools needed to monitor their subscriptions. Your customers can easily update their credit card in their account, check the date they'll be next to be charged, or end the entire subscription without assistance from your customer support team.
If your clients can decide which subscriptions they would like to control, you will gain happier customers, and numerous hours of your time paid back every week.
If you suspect that someone may be in need of more help You can use it's possible to help them. Contact Us tab directs them to your contact info and your social media pages or even to your customer service site. We're making customer service painless.
is now available for download Grow Plans
Customer Hub previously just for the scale plan. With today's latest update, the new features for support has now become also available to Grow as well. The Customer Hub is available within every Grow and Scale accounts.
This means that you've got the tools you'll need to impress your customers, reduce the time spent on support as well as give your customer base the necessary instruments to obtain billing support.
If you'd like to, you can turn the Customer Hub off with just a single button within the Marketplace settings.
To get Customer Hub working for your business and customers, hop over to .com to sign up today for a free trial! Find out what tools can boost your web sales.
The modern Customer Hub will be the best tool to serve your customers, and lowering the burden on your shoulders while doing so. It is then possible to invest the previous time into making new offerings, expanding the amount of clients you serve, as well as enthralling your customers.
Get by trying one or our Grow and Scale plans and use the Customer Hub today!
Article was posted on here